Shipping
SPAIN
Soie offers free shipping (from 249€) to all addresses in Spain except the Canary Islands, Ceuta and Melilla. Just include the address where you wish to receive your order when you purchase your product and you will receive it within 2-5 working days.
*The price for the Canary Islands, Ceuta and Melilla will be added automatically once the shipping address is entered on the checkout page and takes 3-6 business days.
REST OF THE WORLD
Unfortunately, at this time we are not yet able to offer free shipping and free returns for all orders. We are working hard to enable this great offer for all our customers, and we hope it will arrive very soon.
In the meantime, the cost of shipping to an international destination will be added automatically once you enter the shipping address on the checkout page.
Our warehouse team takes a well-deserved vacation on weekends and national holidays, so orders placed on those days will be shipped the next business day.
SHIPPING DURING "ARCHIVE SALE
During the "Archive sale" and due to the volume of orders received, delivery times are approximate. While our goal is to ensure that all orders are received when expected, remote delivery is not always guaranteed to arrive within the specified shipping time and may be delayed by a couple of days. Thank you for your understanding.
DELIVERY TIMES
We work with DHL, as our logistics operator, and the delivery times are indicative and depends of them. Find below approximate delivery times:
- Peninsula: 1-3 days from order confirmation for orders placed from Monday to Thursday. 3-4 hours from order confirmation for orders placed from Friday to Sunday.
- Balearic Islands: 3-4 days from order confirmation for orders placed from Monday to Thursday. 4-6 days from order confirmation for orders placed from Friday to Sunday.
- Canary Islands and International: Up to 6 days from order confirmation for orders placed from Monday to Thursday. Up to 12 days from order confirmation for orders placed from Friday to Sunday. Subject to customs control.
Where can I receive my order?
You will receive an e-mail/sms from our logistics operator to let you know when your order will be delivered to the requested delivery address. You can check the delivery status of your order at any time in the "My account" section under "My orders".
Shipping and handling
In the case of shipments to the Canary Islands, Ceuta and Melilla or those countries where customs clearance is required, the customer will pay the processing and customs costs for the entry of the goods into the territory, at the time of receipt of the order. These costs vary according to the content of the order.
When will my order be ready?
Orders are processed every business day at 1:00 p.m. From that moment, your order will be prepared and shipped.
If you have completed your order before that time, we will ship it that same day. If not, it will be shipped the next day. Remember that you can request any type of change on your order before it is processed at that moment.
In addition, from the web account you can check the status of your order and the tracking number.
How many days will it take to reach me?
This time will depend on your country and delivery address. We work with DHL and these are the following options that are available:
Spain: 1-3 days from order confirmation for orders placed Monday through Thursday. 3-4 hours from order confirmation for orders placed from Friday to Sunday.
Balearic Islands: 3-4 days from order confirmation for orders placed Monday through Thursday. 4-6 days from order confirmation for orders placed from Friday to Sunday.
Canary Islands and International: Up to 6 days from order confirmation for orders placed from Monday to Thursday. Up to 12 days from order confirmation for orders placed from Friday to Sunday* Subject to customs control.
How can I track my shipment?
When your order is shipped, you will receive an email at the address associated with your account confirming shipment. From your web account you can check the status of your order and the tracking number.
Do you make international shipments?
Yes, we can deliver Soie to the place where you are. The only thing you have to keep in mind with International shipments (Including the Canary Islands, Ceuta and Melilla) is that import and customs costs will be borne by you in this case.
How much do I pay for shipping costs?
When you are finalizing the purchase we will inform you of the shipping costs depending on your cart, the area and country where you are located.
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Mindful production
At Soie, we champion the Make-to-Order and Pre-Order models. By producing a limited quantity of only 10 units per garment, we exemplify our dedication to waste reduction and responsible consumption, while elevating your unique style.
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Vegan virtue
We craft items that stand as a testament to cruelty-free design. Our vegan products are meticulously created without the use of animal-derived materials, from wool to silk, leather to exotic furs. Each piece radiates compassion for animals and the planet.
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Eco-chic unveiled
Every order arrives as an embodiment of sustainable luxury, nestled within biodegradable packaging. Our eco-conscious packaging ensures that your experience aligns seamlessly with your values, reflecting both style and environmental mindfulness.
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Resource consciousness
Our products epitomize the synergy between creativity and natural resource preservation. By minimizing the consumption of natural resources during production, we empower you to make choices that are both stylish and eco-aware.
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Artisanal excellence
We celebrate timelessness and quality through partnerships with artisans registered in local craftsmanship records. Every Soie piece reflects the legacy of expert craftsmanship, delivering garments that transcend trends and endure with grace.
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Female empowerment unleashed
Soie proudly stands as a brand founded and led by women. This empowerment extends beyond our designs, creating a ripple effect that celebrates diversity, inclusivity, and the strength that comes from unity.
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Charitable purposes
Each purchase carries a touch of benevolence. Our commitment to charitable purposes ensures that specific items are created with the intention to donate proceeds to organizations making a positive impact on society.
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Labor conditions and local legacy for ethical production
We take pride in producing our products in Vietnam, supporting local designers and producers, while maintaining excellent long-term working conditions and safeguarding the rights and well-being of our employees. This commitment entails promoting employee well-being and achieving a balance between work and personal life, investing in skill development, thereby enhancing employability, and implementing innovation and digital transformation within our business operations. We strive to foster employee engagement, combat illegal employment practices, and reduce disparities in opportunities.